Support Center
Get the help you need, when you need it. 24/7 support from our expert team.
Live Chat
Instant help from our support team
Self-Service Resources
Find answers quickly with our comprehensive resources
Common Issues & Solutions
Quick fixes for the most frequent questions
AI Agent Not Responding
If your AI agent stops responding or gives unexpected answers:
• Check your API key and ensure it's valid
• Verify your account has sufficient credits
• Review recent configuration changes
• Check our system status page
Cloud Service Connection Issues
Trouble connecting to your cloud services:
• Verify your network connection is stable
• Check firewall settings and whitelisted IPs
• Ensure SSL certificates are up to date
• Try accessing from a different network
Slow Performance
If your system is running slower than expected:
• Monitor your resource usage in the dashboard
• Consider upgrading your plan for higher limits
• Optimize your AI agent configurations
• Contact us for performance optimization tips
Billing & Payment Questions
Issues with billing, payments, or subscription changes:
• Check your billing dashboard for current usage
• Update payment methods in account settings
• Review our pricing page for plan details
• Contact billing support for invoice questions
Submit a Support Ticket
Can't find what you're looking for? Our support team is here to help.
Other Ways to Reach Us
Multiple ways to get the support you need
Phone Support
Speak directly with our support team
General Support:
+1 (800) 123-ZAGT
Mon-Fri: 8AM-8PM EST
Emergency Line:
+1 (800) 911-ZAGT
24/7 for critical issues
Email Support
Send us detailed questions
General Support:
[email protected]Technical Issues:
[email protected]Billing Questions:
[email protected]Response within 4 hours
Community Forum
Connect with other ZA Group users
• Ask questions
• Share solutions
• Get tips from experts
• Beta testing opportunities
